Do you want to return your order?
Your personal preference plays a significant role in choosing the right products for optimal cooking enjoyment. In some cases, our product may not completely meet your needs. For this reason, we always offer a 14-day trial period.
We understand that adapting to a new cookware set may take a few days. Therefore, we kindly ask you to give CookingTotem a thorough try before initiating a return.
Are you sure?
Please follow the steps below to return your order to us. We will then do our best to ensure that everything is processed properly.
Step 1: Pack the product you wish to return in its original box or packaging.
Step 2: Fill in the form below. We will then ensure that a return form is sent to you as soon as possible.
Step 3: Print out the completed return form and add it to the packaging.
Step 4: Drop off your return at a parcel point of your choice. Use a parcel service with track and trace to ensure that your parcel reaches us safely. Note: Make sure to keep the proof of posting that you receive from the post office!
Step 5: Once the return has reached us, we will process it and ensure you receive a refund within 7 - 14 working days. The cost of the return is for the customer.
Have you paid with Klarna? Then they will offset this against your invoice.